This is good to know for future reference! Kind of a shame that more and more companies are going this route, I guess it's the least expensive. I also find it frustrating trying to talk to someone when there is a thick enough accent to create a communications issues. I don't hear as well these days!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Traylor Sent: Tuesday, November 09, 2004 7:37 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] VisNetic Mail Server > But I would suggest maybe checking out > Merak and going direct. I have been told that Merak suffers from support woes and has offloaded support out of USA(unverified), something that has been suggested here as being bad. :o) Thought I'd pass along one person's view(not mine) of why VisNetic and not Merak(this is a VisNetic reseller, so take with a grain of salt): "Doug, I am extremely impressed with Deerfields Visnetic Mail Server. From what I have seen, Deerfield is usually the company that takes all requests and changes very seriously - I have email, talked with them, and even participated in Tele-Conferences with them in regards to all their products, which I am an authorized reseller of. I have even attended two day seminars on the entire operation of the Mailserver and their other products as well. One thing that is extremely important to me is that Tech Support is in the United States - and even if you have a problem on the weekend, the forums are monitored and they always check them - With Merak - I called them the other day and waited on hold (at my expense) for fifty minutes before someone answered, and they were in China. Today I voted at my local polling place to Keep Jobs in America - and I ALWAYS vote the same way with my companies money - I deal only with corporations in the United States - That's one reason why I sign up new dial up accounts everyday (Yes, some folks do refuse to pay for High speed) and these people also enjoy the fact that no matter where they are, they can get their email, their calendar, their address book and have it all at their finger tips from a company in the United States. That's important to me and my customers, and I will NEVER let my product go overseas - they day it does, it get's pulled. Regards, Al Reilly DoMyWeb LLC http://domyweb.net"; -------------------------------------------------- You may notice a sentiment that has been echoed by the North Americans on this list. If it comes down to a choice and they both cost about the same, support is what will make or break your relationship with the company. Bearing in mind that this is a world wide web, I don't like to simply slam other countries and say that we must "keep all jobs in the USA." Hard to get someone in Europe to jump on board with that, however, I imagine everyone in every country appreciates good technical knowledge and communication skills in their language, or at least, one they can understand. Any company that uses a support sweatshop is doing their customers an injustice IMHO. Douglas Traylor MIS Department Harbison-Fischer Mfg Co. (817)297-2211 x210 ----- Original Message ----- From: Jeff Reinhardt To: [EMAIL PROTECTED] Sent: Monday, November 08, 2004 4:08 PM Subject: Re: [IMail Forum] VisNetic Mail Server Other than it is just a branded version of Merak? Nope. But I would suggest maybe checking out Merak and going direct. Jeff ----- Original Message ----- From: Jeff Pereira To: [EMAIL PROTECTED] Sent: Monday, November 08, 2004 4:34 PM Subject: [IMail Forum] VisNetic Mail Server Does anyone have any feelings -- good or bad about VisNetic Mail Server ? I know many of you have been looking around recently. Thank you. Jeff To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
