If you have spam logging enabled and your white list is working you should find lines like what you see below in your spam log: 11:09 01:19 SMTPD(8bbd189f00660d85) [notaspam.com] in white list.
You could also check in your normal system for the email address that is being blocked or let through and verify that it actually got to your email server. If it's something that is being blocked, maybe copy the IP and/or that unique routing number like the "SMTPD(8bbd189f00660d85)" above and search for it in the spam logs. At least that way you may get some idea of why it's not doing what it should be doing. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Spaminator Sent: Tuesday, November 09, 2004 8:17 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Spam Filters and White Lists I have been having that problem for as long as I can remember. I spend time every day trying to add URLs and Phrases to the spam filters that are already in there, yet the messages still get through. I've confirmed there are no IPs or email addresses whitelisted, etc. If 8.13 will fix this, wonderful! But, when the heck is IpSwitch going to offer a fix for the web messaging template problem regarding the TO address and REPLIES? They released these templates SEPTEMBER 2nd. IT'S BEEN OVER TWO MONTHS, IPSWITCH! WHERE IS THE SUPPORT WE'RE PAYING FOR? 90% of my users use Webmail and I cannot upgrade until IPSWITCH FIXES THIS ISSUE. In the mean time I've got customers pissed off about bad spam filtering. To re-explain this problem for the 50th time, the TO line in web messaging looks like this: To: [EMAIL PROTECTED]: test And if you reply all, the message compose screen has a mangled two address that includes the subject. [EMAIL PROTECTED]: test,<[EMAIL PROTECTED]> One would think this would be a pretty easy thing for Ipswitch to fix. I'm not one that gets upset easily, but I am FUMING at this lack of support (support told me there was no ETA on this fix). If I had a critical bug like this and didn't fix it for 2 months, I'd be out of business. :-( ---------- Original Message ---------------------------------- From: Greg Shepherd <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Tue, 9 Nov 2004 09:44:24 -0500 I actually have the opposite problem. I have Black Listed Domains that are still getting through to the user. I was told to move to 8.13. I will upgrade within the next week. Note: My email address has changed. It is now [EMAIL PROTECTED] Greg Shepherd Catalyst Manufacturing Services, Inc. Engineering Manager 2507 Wayne Street Endicott, New York 13760 Phone: 607-786-6300 x324 Fax: 607-748-8557 Email: [EMAIL PROTECTED] -----Original Message----- From: Mike Hughes [SMTP:[EMAIL PROTECTED] Sent: Tuesday, November 09, 2004 9:06 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Spam Filters and White Lists I have been having this issue as well, seems that a few of my white-listed domains are still being filtered by the anti-spam table and Domain Black List. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers Sent: Tuesday, November 09, 2004 7:22 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Spam Filters and White Lists I know this topic has been covered, but we have some emails being filtered by our Imail spam filters even though the addresses sending the emails are listed in our Trusted Senders area. I thought this issue was supposed to have been fixed in 8.13. The subject line contains X-IMail-SPAM-URL-DBL If an address has been added to our trusted sender list, and it sends an email with links and paths to domains that ARE in our URL DBL list, should this message get through? Thanks. --- [This E-mail was scanned for viruses.] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ **************************************************************************** The contents of this email and any attachments may be privileged, Confidential, and protected from disclosure. It is intended only for the use of the individual to whom it is addressed. Access to this email by anyone else is unauthorized. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Additional assistance can be obtained by emailing [EMAIL PROTECTED] Thank you. **************************************************************************** To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
