This is still being a problem - anyone have any ideas at all? A perfect example just this morning: main.mbx is 47.6mb in the directory structure, but in Imail admin, it appears to be 1.9gb. Nothing fixes this except deleting the file altogether through Imail admin.
Regards, Simon > -----Original Message----- > From: Simon Dodd > Sent: Monday, November 08, 2004 2:53 PM > To: '[EMAIL PROTECTED]' > Subject: Mailboxes becoming engorged in Imail - but not in > the underlying directory? > > Hi all, > We've got an intermittent issue that seems to affect numerous > user accounts across multiple domains, then disappear without > trace. On none of the occaisions that it's appeared have I > successfully tracked down the cause; I can't offer much in > the way of logs or specifics, but I wanted to summarise what > I see happening, and see if anyone has had the same thing > happen on them. > > Essentially, the problem manifests itself to users in the > following way. The user's main inbox starts increasingly > hugely in size, even when no more messages are readily > apparent. Users become unable to delete messages in their > inbox, either through webmail or downloading the messages, > and attempts to delete the message only inflates the apparent > size of the inbox even further. Some users report that the > number of messages also appears to increase, others claim > that it's only the total mailbox size, not the number of > messages contained within that increases. > > In either instance, when I look at the user accout through > Imail admin, I see an inbox main.mbx that's hugely inflated > beyond its maxiumum size, and the fix thusfar has simply been > to delete the mailbox. However, when looking at the main.mbx > file in the underlying directory structure > (..\imail\[domain]\users\[user]\main.mbx), the size of the > main.mbx file here bears no relation to the main.mbx shown in > the Imail administrator console. Clearly, there is some sort > of disconnect between the actual file and what Imail thinks > is there - but again, nothing seems to fix the problem except > deleting main.mbx through the Imail administrator. I've tried > killing the QM and SMTP processes, renaming the main.mbx > file, making sure it's gone from Imail, renaming the file > back to main.mbx, making sure it's back in Imail, the > restarting QM/SMTP. This works to "reset" the file back to > its real size, yet it immediately begins expanding again - > but only the size reported in Imail, not the actual file size. > > I've tried KB and list archive searches, but maybe I'm not > putting in appropriate search terms. Thoughts, anyone, on > what might cause this, or alternative fixes? > > Regards, > > Simon Dodd, > Hostmaster > Joink Internet > > E: [EMAIL PROTECTED] > T: +1 (812) 234 5100 > F: +1 (812) 234 5144 > ------------------------ > "In Critical and baffling situations, it is always best to > return to first principle and simple action" - Sir Winston Churchill To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
