Do you have any virus scanners running on the Imail machine and if so is it a server wide on-access virus scanner or does it only scan emails that go through the server? If it is an on-access scanner that is running server wide you need to exclude the spool directory from the scan engine as it will scan through the messages as they come through the spool and delete the d* files if there are any viruses in them but the q* file will remain and the recipient will just get a blank email...
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Oblio Sent: Wednesday, November 17, 2004 2:48 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] empty emails? Anyone have any suggestions? At 11/17/2004 10:19 AM, you wrote: >No, no av scanner on the server. > >At 11/17/2004 10:14 AM, you wrote: > >>>We're getting complaints from a customer that his email (everyone in his >>>office) getting set out blank. Does anyone have any experience with >>>stuff like this? My log shows that he connected, and the server >>>received 1997 bytes. Then when it queued up to deliver, a local >>>delivery to me, it delivered 0 bytes. How/why? >> >>It sounds like the D*.SMD file is getting deleted. >> >>Are you running any AV software on the server that might be doing >>that? If, for example, they are running a broken mail client, all their >>E-mail might contain vulnerabilities, in which case all their D*.SMD >>files could get deleted. This could happen if you are running an >>on-access virus scanner that scans the spool directory (it won't happen, >>of course, with a mailserver virus scanner). >> >> -Scott >>--- >>Declude JunkMail: The advanced anti-spam solution for IMail mailservers >>since 2000. >>Declude Virus: Ultra reliable virus detection and the leader in >>mailserver vulnerability detection. >>Find out what you've been missing: Ask for a free 30-day evaluation. >> >> >>---- >>This outgoing message is guaranteed to be authentic by Message Level users. >>Guarantee the authenticity of your email @ http://www.messagelevel.com. >>--- >>[This E-mail was scanned for viruses by Declude Virus >>(http://www.declude.com)] >> >> >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >>List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
