1) As already suggested check with RR to see if in his area they are blocking 25 adn 110. If so I think this would be the first time RR as bee reported to block 110.
2) Is he running NAV 2004. Have him run live update manually and install the patches. I have had a few customers complain and then we tracked it down to a bug in NAV2004 with is documented on Symantecs web site. Had to do with a patch they sent out or something. One customer had to do a full removal of NAV complete with manuall deleting the leftovers and reinstall to get t back and running. 3) Are they running a personal firewall that could be blocking 25 abd 110?? Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Bryan Weaver > Sent: Tuesday, January 18, 2005 12:13 PM > To: [email protected] > Subject: Re: [IMail Forum] Outlook or Road Runner an issue? > > > I don't know how you can rule out RR. His authentication is set that > outgoing mail server requires authentication. He still cannot get mail or > send mail from his Outlook account, only browser based. > ----- Original Message ----- > From: "L. Bhandari" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Tuesday, January 18, 2005 1:45 PM > Subject: RE: [IMail Forum] Outlook or Road Runner an issue? > > > > > > Hi Bryan - > > I use RR both at home and work and have no problems - so it isn't RR. My > > guess is authentication in Outlook...?? > > ~Laura > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Bryan Weaver > > Sent: Tuesday, January 18, 2005 2:32 PM > > To: [email protected] > > Subject: [IMail Forum] Outlook or Road Runner an issue? > > > > > > Have a client with email issue...he can login through browser interface > and > > send and receive mail. He has set up the same account using Outlook on > his > > computer and gets no mail and can send no mail. His ISP is Road Runner. > > His domain is listed as cattlepromotions.com. > > I have checked the log files and been on the phone with him > while I sent a > > message. I can see where I sent the message and he says he checks, but > > there is nothing in the log saying he had received the message. > > I'm at a loss, but I think its a Road Runner issue now. > > Any other suggestions? > > > > --- > > [This E-mail scanned for viruses by Advertinet Inc.] > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Advertinet Inc.] > > --- [This E-mail scanned for viruses by Advertinet Inc.] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
