Leonardo Bruno wrote:
A hypothetical IT guy 'jhon...@example.com' open a new message window,
chose 'From:' field as 'i...@example.com' and send a message to
'jane...@example.com', a user of the same LDAP/Dovecot/Postfix/Horde
ecosystem that 'jhon...@example.com' and 'i...@example.com' belong to.
Jane receive and reads the Jhon's message and decides to reply it: with
the message selected, she clicks 'Reply' button and a new message window
opens with the 'To:' field empty. It also happens if Jane clicks 'Reply
> To all' in dropdown 'Reply' menu.
Could it be that "Jane" in this example is part of the IT department too?
The above can happen when "Jane" has got an identity where
i...@example.com is either the "default e-mail address" or one of the
"alias addresses". These kinds of addresses are considered to be
personal addresses, i.e. e-mail messages show up with the "Personal"
icon in list view if they have been sent to an address that is among
these (default or alias) addresses. Another effect of "personal
addresses" is that these addresses are removed from the list of
recipients when replying to a message (this is so that one does not
reply to self). This seems to be what happened in your example.
If the above fits to your circumstances, you need to consider more
thoroughly what kind of "mail routing" you want to achieve and how to do
it. One way to do this with Imp is to move the "i...@example.com" address
from the "default e-mail address" or alias address fields into the field
of addresses "tied" to that "IT" identity. Tied-to addresses are not
considered personal addresses and will not be removed from the
recipient's list when replying. If you add a "reply-to" address
(i...@example.com) to Jane's "IT" identity as well, things should work as
before, as replies will be sent to the "group" address as well. However,
if you need to explicitly hide the actual sender's address from the
recipients, this approach will not work.
Jens
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