Hi Everyone, This is a quick reminder about how best to get support when using Revolution. Given the volume of mail we're getting it would be helpful if you could take a moment to read this and follow it before trying to contact us.
Do any of these apply? I am a Standard user My question is not urgent My question could do with multiple viewpoints or a general discussion If any of these apply, please send your question to the appropriate mailing list rather than direct to us. When deciding on which list to use, please post: Bug reports and feature requests to improve-revolution Questions about using Revolution to use-revolution Discussion with other users helps to track problems down, gives multiple solutions to a usage issue and reduces duplicates for us. These mailing lists are generally a great place to discuss many issues. We will not always reply to posts on the mailing lists. However, we will always reply to bug reports and feature requests, *except* sometimes where we have already logged such bug report or request. However, there may sometimes be a delay in getting such reply. If you are a professional user: If your question is urgent, the only way to get a reply quickly is to follow the instructions in your registration email to the letter, *including using the relevant subject line and support contact*. Otherwise our mail system will not pick out your message, and given the backlog we have at present it may not even be read the same day. Please only use this system for urgent enquiries. However, we will reply to any mail you send to us directly - it may just take a little while. General rule of thumb for all users: * * * If you have multiple issues or questions, use multiple emails. * * * It makes it easier for us to respond as we don't have to deal with everything in one email to start getting replies out to you. The more issues you report or questions you ask per email, the harder it will be for us to reply. Also, if you haven't already, please take a moment to read Support Guidelines, to be found in Revolution Support, in the Help menu inside the product. Thanks for your cooperation. Regards, Kevin Kevin Miller <[EMAIL PROTECTED]> <http://www.runrev.com/> Runtime Revolution Limited - Power to the Developer! Tel: +44 (0) 870 747 1165. Fax: +44 (0)1639 830 707. _______________________________________________ improve-revolution mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/improve-revolution
