Hi Friends
Red Hat is currently looking for a L2
Service Desk Engineer for its Pune location.
It will be a contractor's position.
Anyone interested can contact me
directly on the given phone numbers ( signature ) or contact me
over the mail ( off list )
Please find the “ Daily responsibilities and Job Requirements”
for this role.
Daily
responsibilities of an Service Desk Engineer include:
-
providing
email, telephone, irc-based support for all employees
-
providing
technical help with user hardware and software issues
-
communicating
effectively with employees in well spoken and written
English
-
exercising
expert judgment within defined procedures and processes to
determine appropriate action
-
performing
configuration, upgrades, and relocation of user hardware,
software and other devices
-
participating
in employee training and education on policy, procedure,
processes, information, how to s
-
experience
in providing remote assistance to end customers using
various tools and comfortable in remotely resolving of
issues.
-
assisting
the team in documenting all tasks, processes, procedures and
information
-
working
independently with minimal supervision
-
handling
shift work and unusual hours if required
Job
Requirements:
-
3+
years experience in troubleshooting / desktop / end-user
machines in a Linux, Windows, or Mac environment. Linux
experience preferred.
-
Outstanding
customer service and interaction skills
-
Customer
focused and enthusiastic in helping people to resolve
technical problems
-
Linux
PC system/networking troubleshooting skills
-
Demonstrated
ability to solve problems quickly and skilfully
-
Excellent
English verbal and written communication skills
-
Experience
and skill with user hardware installation and configuration
-
Experience
in deploying and supporting communications hardware
(cellphones, desk phones, video conference)
-
Proven
ability to adapt quickly to organizational changes
-
Demonstrated
ability to learn and develop technical skills
-
Strong
computer ethics
-
BSc/BS
degree preferred or equivalent experience
-
A
desire to be part of a company that is redefining the entire
software industry
Work
hours: To work in shifts if required. 9 hours a day.
Thanking you again,
Regards,
--
------------------------------------------------------------------------------
Sanjulee Hazarika
Pune,India
Phone +91-203-046-7419
Mobile +91-986-057-2439
|
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