On 8/10/07, Patrick Finch <[EMAIL PROTECTED]> wrote:
> I think we all see the same issues, but I am not sure I agree on the
> proposed approach.  Wouldn't an intuitive or discoverable GUI meet the
> same requirements, and won't a substantial knowledge-base available on
> the internet help this too?
>

Yes, agreed. Nothing can beat a well designed interface, be it
command-line or GUI.
These are obvious, prio1 and are happening right now in various
projects on opensolaris.org as for of *usability issues*

>
> If, for example, there was a button in the top right or bottom left
> that, when clicked, offered you the ability to shut the machine down
> (even as non-root), I don't think you would need a help page.
>

Yes. (I gave an incorrect example while making the case :-(  )

> I accept that it may not be obvious that changing the host name is a
> function of network administration etc., but I think the first priority
> should be to have the user environment as discoverable as possible, and
> that the best place to go for detailed information on using the system
> should be OpenSolaris.org.
>

Here I disagree on the latter part :-)  (I am not saying do not have
it on OpenSolaris.org)

But I believe a *good* help system helps, hence I said, "Indiana over
a period of time should consider to have a good help framework". Need
not be high prio at all.

> Help menus have their place too, of course, but addressing the things
> you list above can happen in a number of ways.
>

As long as the problem is addressed it is fine. The characteristics
should be support by the mechanism
- Intuitive interface
- Incase of problems, it supports self-help

The help system need not be everything I mentioned !
Current help documentation is *on the system* is dysfunctional.

I am yet to see any wiki, CMS, beat the "chm on windows" from the
point of view of getting help for a individual user.

IRCs and mailing lists come close, but it needs people to respond and
the same issues keeping cropping up even decades from now

regards
Shiv
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