> > How about just "over quota in xxxx" where xxx is the quota root? Since > > this matches the mailbox name they are over quota in, it will make sense to > > the user and still be specific for debugging. > > This isn't perfect either since it is really the entire mailbox hierarchy under the > quota root that is over quota. For example, if you set a quota root on the inbox > and then the user fills up a subfolder of inbox, they may be over quota with no > messages in their inbox at all. If the error message reported is "over quota in > user.joesmith" or "over quota in INBOX", they are still going to call the help > desk. Maybe it should be something like, "over quota in INBOX or a subfolder" Most people will get the idea that subfolders could be the culprit. That's going to generate less helpdesk problems than a word someone doesn't know.
...Having had to fix many error messages of my own that confused me, even though I wrote them to be specific about the problem. I ended up giving up and using ID#s so that people just reported the ID# and didn't write us confused about the text. -- Joe Rhett Chief Geek [EMAIL PROTECTED] Isite Services, Inc.
