But now some of the users still having the problems for which I have started this thread. One of the symptoms is, users can't purge deleted items, when they press purge it says the client lost connection to the server and that maybe becuase either the folder doesnt exist or this is a limitation of the imap server. Another one is when the user selects a mail to view, client says it needs to be downloaded from the server and asks the user if he wants to mark it for download. Even if the user marks it for download still cant view the mail. Now you know when I disable the quota for the user the problem was solved so that I tought it may be because of the quota files. But when I did 'quota -f' this didnt help to solve the problem. Maybe I need to delete the quota files and recreate them. Any further ideas?
This may not be the answer you're looking for, but based on anecdotal evidence I'd say it's an Outlook bug. Here's what you could try if you're adventurous:
mkdir the directory /var/lib/imap/log/username as user cyrus, replacing "username" with one of the users that have the problems. Wait until the problem occurs. Look at the log files created. If you can correlate a sequence of IMAP commands to the problem, it way give a hint what's wrong.
And to verify that it's an Outlook issue you could switch the affected users to a different client, at least temporarily.
-- Sebastian Hagedorn - RZKR-R1 (Flachbau), Zi. 18, Robert-Koch-Str. 10 Zentrum für angewandte Informatik - Universitätsweiter Service RRZK Universität zu Köln / Cologne University - Tel. +49-221-478-5587
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