[infoUPB] Job Opportunity for German or Spanish Speakers! Apply Now!!

[ADVICE Romania]

TechTeam is a multinational outsourcing company with headquarters in Detroit, USA. Tech Team is present in Romania since February 2004 they are successfully growing. Recently Tech Team took over one of the top 5 software outsourcing companies in Eastern Europe: the Romanian company Akela Informathique. Thus, they become one of the few global companies that can provide the full chain of IT Outsourcing Services from a single source, covering areas from consulting and system integration through to the management and support of IT infrastructures, customer environments and software development outsourcing. Position: Customer Support Specialist   Position Description:   To provide client specific product/software support to dealers/consumers/customers. Handle related problems encountered in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s.           Key Responsibilities:   ·          To ensure 1st level support service to resolve problems encountered by External customers: -           Analysing support request sent by the customer by calls, mail, web submit -           Examining all problems; evaluating complexity, impact and priority. -           Giving required support, efficiently and effectively and in accordance with priority, impact and SLA’s. -           Escalating problems according to procedures; to the client’s helpdesk or to the 2d level support technician -           Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately. -           Taking decision regarding open tickets, giving feedback on cause of, and solution to, problem to user. -           Managing and reporting resolved problem.   ·         To participate as a team member to achieve established maintenance objectives by: -          Working in close collaboration with colleagues to ensure that service delivery to the customer is of the highest standard, giving support to colleagues. -          Working in accordance with TechTeam quality standards, procedures and work instructions. -          Reporting on progress, issues and problems to the supervisor; giving suggestions to optimise service offered and work processes -           Study and participate in activities to improve knowledge of project‘s specific software and/or products.     Requirements:   Fluent in Spanish/German Good level of English Excellent communication skills IT skills If you want to join Tech Team, send us your CV via e-mail at [EMAIL PROTECTED] until  the 21st  of May. 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