Customer Support Specialist - for German and English Speakers, for Bucharest
Personal Skills required:
- Excellent German & English writing and speaking skills.
- Brings a high standard in friendliness and professional interaction with
customers.
- Efficient communication skills in writing and speaking.
- Solution-oriented and capable to explain technical complexity in simple terms
The support agent should have:
- Experience in problem solving of complex technical environment
- Good PC skills and be used to navigate in a Windows environment.
- Networking knowledge background it is a plus.
Responsabilities:
The Helpdesk Staff covers the following areas:
- Catch incoming incidents (email and phone).
- Respond within agreed Service Level Parameters.
- Offer quick and to the point solutions to customers, based on a knowledgebase
of previous incidents and approved incident resolutions.
Benefits:
- a pleasant and challenging work environment
- a motivating package
Company Description:
Conectys is a global multilingual contact center and business process
outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound voice, email, chat and transaction processing services
using the latest technologies with support for real-time reporting, Voice over
IP, web call-back and collaborative browsing. Our Business Process Outsourcing
services range from data entry services to internet research, document
management and knowledge management.
We have expertise through years of practical Contact Center and Outsourcing
experience. Conectys is reliable, professional, flexible and ambitious.
Type of employment, there are two possibilities: Full-time, 8 hours or
Part-Time . 4 hours, on a flexible time schedule (24/7)
All candidates that want to join our team, are kindly asked to send CV to :
[EMAIL PROTECTED],
