Just FYI, I gathered some real simple stats on our infrastructure tickets. Just counting the number opened and the number closed per month. So this doesn't include existing tickets, just new and closed. And of course some tickets are easier than others, etc.
open | closed
2018-01: 57 | 42
2018-02: 98 | 85
2018-03: 65 | 44
2018-04: 92 | 105
2018-05: 113 | 96
2018-06: 67 | 60
2018-07: 52 | 66
2018-08: 68 | 85
2018-09: 72 | 99
2018-10: 77 | 76
2018-11: 81 | 66
2018-12: 61 | 54
2019-01: 81 | 84
2019-02: 108 | 59
2019-03: 117 | 85
2019-04: 103 | 96
2019-05: 123 | 132
2019-06: 72 | 70
2019-07: 94 | 111
2019-08: 97 | 118
2019-09: 113 | 118
2019-10: 102 | 103
2019-11: 103 | 84
2019-12: 90 | 78
2020-01: 94 | 80
2020-02: 137 | 115
2020-03: 141 | 126
2020-04: 29 | 51 (so far)
I think we are improving our close rate, but also incoming rate is
increasing (which may be due to us asking everyone to actually file
tickets instead of pinging us, etc).
Also, we can see we handle usually around 100 tickets a month, but have
been increasing that rate too.
Just thought I would toss it out there to see if there's anything we can
learn from it. :)
kevin
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