Please send your profiles to da...@addonusa.com
-Are there 3 technologies or responsibilities that you would stack rank as most important when identifying qualified resumes? (- Avaya Call Routing is a MUST. Must have extensive Vectoring experience. - Documentation Skills to translate call flow into understandable documents.) *Avaya consultant* *Roseland, NJ.* *6-12+months* *open* *Remote is also possible* The successful candidate will posess the following skillset and core compentencies: *Technical Knowledge and expertise:* • This role will balance the stabilization/evolution of the ADP Contact Center Technology Portfolio as well as leveraging the Platforms to deliver Business Solutions to our Contact Center Clients. • Avaya S87XX administration. • Avaya Call Vectoring and VDN Programming. • Avaya CMS Administration. • Avaya Voice Portal, Interactive Voice Response (IVR) implementation. • Avaya Modular Messaging administration. • Avaya Application Enablement Services (AES), Computer Telephony Integration (CTI) implementation and administration. ••• Since the overall ADP Contact Center Technologies team delivers Avaya and Genesys routing/Application/Framework solutions, Knowledge of Contact Center Technologies, such as Genesys Framework, Routing, and Application Layers (7.6/8.x +) is a major plus/advantage: Universal Routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing · Multimedia Platform, focusing on Business Process and Routing solutions. Email Routing, Chat Routing with detailed Integrations via Web API · CCPulse and Infomart Reporting, focused on implementation of reporting solutions which are standards-based. · Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc) · Understanding of Integration points, such as Avaya Platforms, ensuring seamless overall solution knowledge (ie AES Interface, ACM features/functionality) SIP, Avaya Communication Systems platform and products, etc). · Knowledge of Virtual Hold Platform and detailed integration points in a Genesys/Avaya deployment · Technical Support knowledge of the NICE Call Recording Platform. · This role will be involved not only with the NICE/Genesys Integration Points, but also the evolution of the ADP NICE platform to accommodate our Centralized ACM/CTI model. · In addition, this role will drive the enhanced NICE 4.x migration delivering new business features as well as a new Enterprise-worthy platform. *The position is also responsible for:* · ? Assisting with the migration from Avaya Call Routing to Genesys based Call Routing. · ? Configuration, support, and troubleshooting of existing Avaya contact center enterprise applications and solutions in both VoIP and TDM technology environments. · At least 5 plus years of experience. Specific activities and background required for this position include: · Avaya Core Telephony Products: Communications Manager, AES, Modular Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP Agent, Site Administration and Voice Announcement Manager. * Below skills are a plus:* · Genesys Product Suite: Genesys Framework v7.x., Genesys Routing x7.x, Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys Internet Suite and Multimedia. · Must be well rounded with experience in multiple Contact Center Technology domains including CTI, Call Routing, VHT, Workforce Management, Call Recording, VoIP Technology and Self Service solutions · Avaya and Genesys University-training and certifications preferred. · Familiarity with Workforce management products (IEX, Blue Pumpkin, Genesys WFM) is a plus. *Thanks & Regards,*** *Davis*** Technical Recruiter* *** *Addon Technologies, Inc.* *17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152* Email : da...@addonusa.com | Pho: 734.956.4737 Ext 164 www.addonusa.com Gtalk : davis.johnson203 -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/groups/opt_out.
