Hi,
Hope you are doing great
*Job Title Network Admin – L3*
*Proposed Grade Band B3/C1*
*Primary Skill (Technical Skill) Network – IP Voice ( IP Telephony) *
*Secondary Skill (optional) Contact Center Admin/Video
Support/Unified Communication Admin *
*Experience Level 8 – 10 yrs*
*Location of Posting Westlake, Texas*
*Role & Responsibilities*
*• Perform first level diagnosis, Proactive Monitoring,
incident management using various Tools and processes. *
*• KEDB and related documents updates.*
*• Telephonic / Email / Web-based / Remote login support using
knowledgebase repository, individual knowledge for the incident resolution.
*
*• Understand error logs, analyze the problems, do basic level
Incident analysis and provide solutions to medium complexity IP Telephony
issues.*
*• Act as SPOC (Singe Point Of Contact) for customer and L2/L3
engineers till problem is resolved*
*Skills Must have Nice to Have*
*Technical Skills (Core & Top-Up)*
* Knowledge of IP Telephony, Telecom and Wireless network
concepts and Monitoring tools like Prognosis, Solar winds etc.*
*• Ability to understand network troubles / faults in one or
more of the following domains/Technology:*
*o CISCO IPT/ Avaya/Nortel IPT*
*• Exposure to Voice Switching: TDM, VoIP, Call processing,
• Exposure to CISCO Unified Communication Solution
Implementation and administration*
*• H/W troubleshooting & Vendor coordination*
*• Video Collaboration and Unified communication *
*• ITIL Process*
*Process & Tools*
*• Remote system administration *
*• Understand the Incident, Change & Problem
management • Vendor Management*
*Behavioral Skill*
*• Fair Written & Verbal Communication Skills*
*• Good team player*
*• Ready to work on 24*7 environment •
Experience of handling global customers*
Thanks & Regards
Abhay Tiwari
Technical Recruiter
Phone: 609-897-9670 x 2191
Email: ab...@sysmind.com
Fax: 609-228-5522
Address: 38 Washington Road, Princeton Jn, NJ 08550
[image: gtalk.jpg]abhaysysmind
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