Client- Sun Power, Location- San Jose, CA
Job Title- Business Analyst, (Service Management solution Specialist) 3 years Call center domain experience is mandatory, JD- 3-5 years’ experience directly applying system and process improvements for call center / customer support organizations. Kindly search candidates with solid call center experience, (This is must) Experience managing a high performing call center / service center is a plus. Demonstrated ability to view contact center operations strategically and recognize both long- and short-term opportunities for improvement. 5 years’ experience as a Business Analyst or Solution Analyst/Architect determining business needs, defining requirements, identifying solutions, writing requirements documents and ensuring that the solutions actually meet the requirements. Demonstrated experience implementing multiple Call Center / Service Center software implementations (preferably with Salesforce.com Service Cloud). Experience with integrated Contact Center Technologies to facilitate multi-channel interactions (Call, Web, Email, Chat, etc.) within the Call Center / Service Center application. Strong analytical skills with the ability to collect, process and draw conclusions from large data-sets, and to use data to prioritize optimization improvement opportunities. Excellent oral and written communications skills; able to effectively communicate with people from all levels and different cultures. Experience presenting to users, technical teams, and managers. Thanks & Regards, Ajit Rathore Business Integra Inc, 6550 Rock Spring Dr.Suite # 450 Bethesda, MD – 20817 Office: *301-474-9600 Ext 101* | *ajit.ku...@biitservices.com* <ajit.ku...@biitservices.com> I Fax: 301-474-9651 | EFax: 301-560-8182 www.businessintegra.com *A WBE | DBE/MBE Corporation8(a) | CMMI Level 3 | ISO 9001-2008 | GSA Schedule 70* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
