This is Ranjith Nair from Softsages LLC. We have an urgent requirement for
one of our client. Please find the job description below. If you have
qualified consultants please send me the profiles on ranj...@softsages.com and
you can reach me at 484 772 8154



*Voice Engineer*

Phone Hire

12+ Months

*Client -* Comerica Bank



 *Responsibilities: *

·         Client Requirements Gathering

·         Design Discover and  Validation

·         Equipment procurement/implementation coordination

·         Application demos for the clients, station reviews, Voice
Recording discovery and design,

·         UAT testing and validation,

·         Training setup and coordination,

·         Migration Support

·         IPT Issue research and resolution

·         Contact Center MACD

·         Contact Center Scripting

·         Enterprise Voice Recording support and administration

·         Contact Center Upgrade research and planning

·         QoS review and updates

·         Contact center people

·         CISCO Unified Contact Center Enterprise

·         Verint Voice Recording is a plus



*Experience in Cisco Unified Contact Center Enterprise Application design
and support:*

·         Knowledge and experience in voice applications for Call Center,
Voice Recording, Wallboard applications, etc.

·         Knowledge and experience in DMVPN configurations

·         Knowledge and experience in Cisco Jabber for IM/Voice/Video
Presence

·         Demonstrated skills with call routing, system design, trunking
and station requirements, traffic study analysis, Cisco IP Telephony

·         Knowledge and experience with ordering, provisioning and
installation of circuits (T-1, ISDN).

·         Demonstrated understanding of Voice technologies with an ability
to understand client requirements and preferences and translate them into
technical deliverables

·         Ability to analyze complex requirements or problems into
component hardware and services and develop high level tasks for
incorporation into a project plan

·         Ability to motivate and establish strong working relationships
and processes within teams and across organizational boundaries

·         Strong written skills necessary for clear definition of scope,
technical solutions, project deliverables, appropriate system
documentation, client communication and management presentations

·         Strong time management skills necessary to manage multiple
concurrent priorities




*Thank you, and have a great day.*



*Ranjith**, **Technical Associate*

SoftSages Technology, Inc.
17 Mystic Ln, Malvern, PA - 19355

Desk - 484 402 7869 X 104|Direct - 484 772 8154
ranj...@softsages.com* | *www.softsages.com <http://www.softsages.com.com/>

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