Hi,

I have an urgent requirement with one of my clients. Please find the job
details below and forward me your updated resume along with your contact
details at *skum...@tekshapers.com <mgu...@tekshapers.com>* or call me
at *248-565-4747
<248-565-4747>*168*

ServiceNow Administrator/Remedy

*Location:* Raleigh, NC
6+ Months Contract

Phone and Skype



Required Skills:

• Perform core configuration tasks  • Work with User Interface (UI)
policies, data policies, UI actions, business rules and client scripts  •
Use mobile clients  • Activate plugins  • Add users, groups and roles  •
Manage data with tables, the configuration management database (CMDB),
import sets and update sets  • Work with two key process applications:
Knowledge Base and ServiceNow Service Catalog  • Create workflow activities
and approvals  • Configure alerts and notifications  • View upgrade history
and status  • Control system access and data security  • Run reports,
configure service level agreements (SLAs) and perform instance branding and
customization



Preferred Skills:

• Proven ability to be responsible for the daily administration,
maintenance and Change Management/Change Control  • Excellent analytical,
problem solving and troubleshooting skills with the ability to express
technical issues to non-technical customers  • Detailed knowledge of
applicable security policies and standards  • Bachelor's Degree in Computer
Science, MIS, Engineering or related field  • Ability to work independently
with minimal direction.  • Ability to communicate to a wide variety of
audiences, both business and technical Hours of Support:  • Initially the
support hours will be during regular business hours but off hours support
will be required to support the deployment to include nights and
weekends.



Additional Provisions

• Pass both a client mandated clearance process to include drug screening,
criminal history check and credit check.

• Once candidate’s resume is approved and interview passed, the agency is
responsible for providing drug screening. Failure to submit the drug
screening results will delay the security clearance process.

• If a candidate is given an interim clearance, continuation of employment
is then based on the candidate receiving a sensitive clearance.

• All candidates must be a US Citizen, have permanent residence status, or
an H1-B Visa.

• Cannot have more than 6 month’s cumulative travel outside the United
States within the last five years. Military Service excluded. (Exception
does not include military family members.)

• All overtime must be pre-approved in writing by the client manager or
his/her designated representative.

• Agency will not be reimbursed for overtime charges without previous
written authorization. Authorized overtime will be reimbursed at straight
time.

• The enforced dress code is business casual, i.e. collared shirt with
slacks for men, no skirts above the knee for women.

Place and Period of Performance:



Regards

Sumit Kumar

Sr. Talent Acquisition

T: 248.565.4747 | Extn. 168

Fax : +1-248.254.7211

Tekshapers Inc.

1441 E. Maple Rd, Suite # 301,Troy, MI, 48083

Certification: WMBE Certified | E-Verified Company | ISO 9001:2008

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