Greetings,

Hope you are doing well.
My name is Devendra and I am recruiter at Zodiac Solutions. We have an
excellent job opportunity with one of our client.
Please go through the below job description and if you have any well suited
consultant for this opportunity please revert me along with his/her updated
resume.



*Title                       : Service Delivery LeadLocation
: Alpharetta, GADuration              : 6+ Months *

·         Manage support and service quality compliance per agreed SLAs

·         Manage effective day-to-day operation of support services

·         Hold regular support review meetings with EY

·         Jointly managing and planning the capacity of support services

·         Provide daily/weekly/monthly status on scheduled and ad-hoc bases
to client

·         Coordinate and assign test Service Requests

·         Analyze SLA compliance and Customer Satisfaction with client to
plan service improvements

·         Prepare, implement, and track a Continuous Improvement Plan


-- 

Best Regards,

Devendra Shukla
880 E Swedesford Road, Suite #210, Wayne, PA 19087
(Desk): 610-726-1131
*[email protected] <[email protected]>* |
*www.zodiac-solutions.com
<http://www.zodiac-solutions.com/>* |
Linkedin: https://www.linkedin.com/in/devendra-kumar-2a7039103



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