*Please send me the profiles at deepak.gu...@simplion.com <deepak.gu...@simplion.com>*
*Position : Data/System/Product Analyst & Integration Engineer* *Location : Sunnyvale, CA* · Understand business flows, tools, trouble shoot and support seller issues using tools and data analysis. · *Minimum of 1 yr of Java (4/10) & API work exp. Basic SQL experience is kind of mandate too.* · Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics. Communication has to be pitch perfect. · Ongoing management of seller issues, queries and operational issues. System triage is mandate. · Coordination and drive issue resolution across business, production support, business support analyst and functional teams in the context of specific issues. · Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs. · Process improvements to reduce ongoing support costs. · Institute and monitor support case resolution metrics and drive efficiencies. · Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation. · Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process. · Work with internal teams to set up appropriate systems, code promotions into production until seller can go live. · Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers. · Help to integrate partners to MP infrastructure *Deepak Gulia *| Simplion – cloud*.* made simple Direct: 408-516-4015 | Fax: 408-935-8696 | Email: deepak.gu...@simplion.com *GTALK :- deepakgulia.rgtal...@gmail.com <deepakgulia.rgtal...@gmail.com>* *INC 500 *|* 5000* Honoree – 2013, 2012, 2011, 2010, 2009 *Fast Private Companies* award by Silicon Valley Business Journal – 2012, 2011, 2010, 2009, 2008 *Best Places to Work in Bay Area *by San Francisco Business Times – 2013, 2012, 2011, 2009 *Minority Business Enterprise *certified by NMSDC *We are an E-Verified Company* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.