Hi Ted and list, Ted Mittelstaedt <t...@ipinc.net> writes:
> 1) You got the money, tell your vendors to either do what you want > (put IPv6 UPnP in CPEs they sell you) or you are going to kick their > ass. It's your money! [...] that only works if you're big enough for that. If you're a small local ISP (and I've done the odd training/consulting job with these) this is frequently not an option. Plus, you may as an ISP be unable to dictate your customers what CPE to use. We've recently had a law introduced here (Germany) aimed to prevent ISPs from forcing their CPEs down people's throats. And finally, especially in a market which is largely price driven, you're sometimes bound to buy the cheapest CPEs on the market. And these then turn out to be so cheap because they have so little resources that UPnP can't be implemented in them. > 2) It's not your problem if Ma & Pa Kettle find a wannabe power > user. That's too simple. As soon as they call your first level support, then it becomes your problem if only because you need to pay your first level supporters. > If you don't like being bad-mouthed by wannabe power users on the > online forums then get your ass on the online forums and start > engaging. Definitely. But again, that involves paying people for doing so. > Refute those "need bigger antennas" posts with logic and reason. Hmm, that can actually be kind of tricky. If your organization has a reputation of talking your way out of the problems you have, this will be difficult at best. There's a fairly large SIP operator (sipgate) here in Germany who for quite some time has told people that their service not working over DS-Lite was entirely a problem between the customer and their ISP, giving technical reasons you can quite likely figure out yourself. With DS-Lite gaining more and more of a foothold here---and at least one major ISP slipstreaming that on existing lines without notifying the customers---technical explanations are exactly not what to tell people whose phones suddenly stopped working. Once you screw your customer relation up with this sort of stunt it takes a lot of time (and marketing) to fix that up again. Cheers, Benedikt -- Benedikt Stockebrand, Stepladder IT Training+Consulting Dipl.-Inform. http://www.stepladder-it.com/ Business Grade IPv6 --- Consulting, Training, Projects BIVBlog---Benedikt's IT Video Blog: http://www.stepladder-it.com/bivblog/