Job Title : Customer Support Supervisor / Senior Customer Support Executive
Languages : Excellent to fluent in English Job Type: Full Time Description : - To manage on-going day to day activities by providing assistance and taking appropriate action to effectively resolve issues and escalate feedback to management to ensure that service level agreements are being met. - To maintain & establish departmental process to improve the quality of service provided - To monitor & control on customer hold time, receipts, and delivery and service collections to avoid delay. - To Monitor, spot-checks, and audits cash handling to ensure accuracy and identify problems; ensure that cash drawers are reconciled by all Customer Service Executives on a daily basis and reports daily receipts. - To interpret policies and operating procedures of the customer service offices, recommends changes to Customer Care Manager; writes and maintains up-to-date procedures manuals and files; and disseminates information to subordinate staff in a timely manner. Qualifications : § Graduate in any field § Minimum of 5 years experience in customer relations/customer service including 2 years experience supervising staff. § Fluency in English & knowledge of Arabic is an added advantage. § Good communication skill written & oral. Good MS office skills. Experience : 5-10 Years. Salary (L.E.): Negotiable Job Contact Person : Miss. May Maher Job Contact E-mail : [EMAIL PROTECTED]
