Re: ISPAK: ALLOW Instilments AND WAIVE SURCHARGE ON TWO/THREE YEARS OLD BILLS

[Ateeq.M.Khan]

Dear Bhutta Sahib,   Not only PRIs but DXX billing and bandwidth billing all require certain procedural changes immediately.   Particularly when you switch from one type of bandwidth to another within PTCL there are no guidelines,SOP or even simple instructions as how to adjust the amounts already paid and what will be other charges.   Secondly, when PTCL fails to deliver bills on time and it accumulated to a huge amount, then PTCL should take the lead and provide instalment facility and time to the customer to clear the dues. PRIs are recent cases and DXX future (no billing since october 2000 and no news about adjustment cases). In hurry all the departments of PTCL will start pressurizing customer and even close the circuit as happened in our case of PRIs.   Last but not least three month notice period shall be reduced to one month as in some cases it is only a burden on customer to drag the bandwidth for three months. Also the amount paid as security and advance rent shall be adjusted against notice period and customer need not pay amount during notice period.   You need to coordinate a lot with PTCL officials on these issues.   Regards   Ateeq Khan   ----- Original Message ----- From: SBHUTTA To: [EMAIL PROTECTED] Cc: PTCL GM LHR Sent: Wednesday, August 29, 2001 8:33 PM Subject: ISPAK: ALLOW Instilments AND WAIVE SURCHARGE ON TWO/THREE YEARS OLD BILLS  Mr.Tanvir Ahmad, DG Operation PTCL North, Islamabad.  SUBJECT :- ALLOW Instilments AND WAIVE SURCHARGE ON                                         TWO/THREE YEARS OLD BILLS.  Dear Sir,  You would  be astonish to know that in Lahore PTCL has issued bills to different ISPs of their  PRIs and E-1s  after two and three year. We welcome to this prompt action of PTCL.  Kindly allow and empower to GM Lahore to make 6 installments and to waive surcharge. If some one under pressure / under protest had paid the   surcharge that surcharge should be refunded immediately.  Kindly treat it most urgent and important. Wish you all the best.   Sanaullah Bhutta President ISPAK Internet Service Providers Association of Pakistan 114 -Caesar's Towers,  Main Shahrah-e-Faisal, Karachi.   Phone: 021 - 7786232 - 7786339 -  Fax: 021- 7786247   Mobile 0300 8243500 [EMAIL PROTECTED] [EMAIL PROTECTED]