https://issues.apache.org/ooo/show_bug.cgi?id=124872
Issue ID: 124872 Issue Type: DEFECT Summary: Update failed, can no longer install any version of open office. Product: Installation Version: 4.1.0 Hardware: All OS: Windows 8 Status: UNCONFIRMED Severity: normal Priority: P3 Component: update notifications Assignee: issues@openoffice.apache.org Reporter: dc3a2...@opayq.com Created attachment 83374 --> https://issues.apache.org/ooo/attachment.cgi?id=83374&action=edit Screen shot of installation failure & explanatory pop up I've used Open Office for many years updating as new versions came out without problem, until 4.0.1, when I had to search my hard drives for any reference to open office, and delete them before I could get this version to install. Took several days of fiddling about, but then I eventually got it working, and was once again very happy. I got the update notification, and immediately updated from your website. I forgot about my previous issues, and did not delete 4.0.1 before installing 4.1.0. It did not install properly. I deleted 4.0.1 and tired to reinstall 4.10. It still didn't work. I deleted all the open office downloads, and tried to reinstall 4.0.1 which I knew had worked fine. Now it doesn't matter which version I try to download and install, I always get the same error message, which I've hopefully attached successfully. If not, its a pop up that comes on when the copying new files progress indicator is approx 3/4 of the way across its bar. The message says: Error 1316. A network error occurred while attempting to read from the file 'D:\\WINDOWS|Installer\openoffice401.msi.' I can find no reference to that file on my hard drive when searching it. As I've said I've deleted everything that I can see relates to open office from my downloads, program file, temporary files, desktop, recycle bin and even the browser history. I've now spent several evenings and a full weekend on this. I've downloaded the files, repeatedly, from your web site, and several mirror sites, but the stumbling block is always the same. Can someone please help fix this. Over the years I've created many documents and spreadsheets. The thought of not being able to open them again makes me appreciate what it must feel like to be subject to ransom ware! Thanking you in anticipation of your assistance -- You are receiving this mail because: You are the assignee for the issue. You are watching all issue changes.