I made a support request to the service provider yesterday. The response so far 
is this.
I already described to them the error messages I was receiving.
At this point I don't know how/what else to answer back or if I should.


############################################################################################
Hello,

I am sorry for this situation.

Based on the information you've provided, we haven't been able to pinpoint the 
cause of this situation. To better assist you, we need some additional 
information.

Please reply with the following:

Your Yahoo ID.
Please describe the exact situation you are encountering.
Please include any other information that you think may help us investigate the 
issue.

In your reply, please include a screenshot .

We are looking forward to your reply.

Kind regards,
...
############################################################################################


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