Hi,
My name is Aakash.I am urgently seeking *Director, Production Support
Operations* with my direct client at***Palo Alto, CA*. I have included
the job details below and wondering if there would be an interest in
this opportunity from your end.
*Job Title : *Director, Production Support Operations
*Job Location : *Palo Alto, CA
*Position Type : *Full Time
*Job Description :
*
*_Responsibilities:_*
* Ensure and report all SLAs and KPIs are monitored and achieved.
* Provide hands on triaging and escalation of issues to third level
support
* Provide incident management escalation and communication for all
high severity incidents
* Oversee security architecture, processes and documentation to adhere
to the highest industry standards including HIPAA
* Drive response, triage of production issues. Communicate effectively
with development teams, business partners, and IT partners to
prioritize and affect mitigation, resolution and root- cause analysis
* Create processes and procedures to ensure well-defined problem
resolution steps are followed.
* Implement and adhere to change management processes.
* Support data security/privacy audits and certifications for HIPAA,
IRS, SAS-70, etc.
* Build cross functional relationships to ensure effective
communications across IT and engineering functions.
* Manage Operational documentation and knowledge base to streamline
incident resolution
* Build and maintain relationship with internal and external teams
that own systems/applications that website integrates
* Responsible for customer facing system monitoring and support our
capacity tracking/planning functions.
* Deployment, management, monitoring, trouble-shooting and upgrades
associated with all software and hardware systems.
* Meet our performance, security, availability and other service level
agreements to all of our partners and customers.
* Work closely with engineering, product management and customer
support teams.
* Manage a small but effective team of people whose responsibilities
will include the design of our deployment architecture, release
processes and change processes. Your team will have on-shore and
off-shore components.
*_Required experience (must-haves):_*
* 5+ years experience in running a mission-critical (24x7),
high-volume ecommerce site is required.
* Strong leadership skills and an ability to build a team culture that
prizes reliability, accountability and efficiency.
* Ability to make key decisions which will affect application
<http://getinsured.theresumator.com/apply/Umuko3/Director-Production-Support-Operations.html#>
availability and performance.
* Proven experience and a strong ability to debate various operational
options -- our team would value a thinker and leader more than a
manager.
* Strong automation expertise in Linux / Unix environments is highly
desired.
* 5+ years experience managing a technical team
* 5+ years experience in network security and IT management
* Experience with Java application servers
* Experience with SQL
* BS degree or equivalent experience required
*_Pluses:_*
* Experience is setting up a production ecommerce site
* Experience with call center/telephony systems (partcilarly Cisco)
* Shell script development experience is a plus
* Red Hat Linux & Weblogic experience
**
*If you are interested please provide us the updated resume along with
the following information:*
Visa Status:
Current Location:
Availability to interview (Both Phone and In Person):
Availability to start:
Phone:
Regards,
Aakash
Central Business Solutions, Inc
37600 Central Court
Suite 214
Newark, CA 94560
Phone: (510)870-2259
Fax: (510)740-3677
Email: aak...@cbsinfosys.com
http://www.cbsinfosys.com/CMS/images/stories/CBS/logo/logo.jpg
Business Solutions Through Cutting Edge Technology
See who we know in common
--
You received this message because you are subscribed to the Google Groups "IT
RECURITER" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to it-recuriter+unsubscr...@googlegroups.com.
To post to this group, send email to it-recuriter@googlegroups.com.
Visit this group at http://groups.google.com/group/it-recuriter?hl=en.
For more options, visit https://groups.google.com/groups/opt_out.