*Position: Business Analyst /Customer Care Solution Analyst*

*Location: Dover, DE (travel required)*

*Duration: 2-3 year contract*

*Rate: 45/hr C2C*

*Interview method: F2F interview required *



*Knowledge and skill requirements:*

-      Strong interpersonal and customer enhancement skills.

-      Ability to interpret and communicate complex technical information
to others.

-      Ability to handle multiple projects simultaneously while meeting
deadlines and goals.

-      Demonstrates analytical, problem solving, process improvement, and
documentation skills.

-      Demonstrates verbal, written, and presentation communication skills.

-      Must be organized, detail oriented and have a high level of
initiative.

-      Thrives in a team environment.

-      Ability to learn new concepts and adapt to current environment.

-      Possesses a strong technical aptitude to manage projects with
minimal supervision.

-      Proficient in the use of Microsoft Office products.

-      Ability to interface with internal clients and vendors to define and
document requirements for custom developed or vendor software products.

-      Bachelor's degree in a related business field is required.

-      Minimum five-seven (5-7 years) experience in related systems
development or implementation with progressively more complex
responsibilities and accountabilities in a client server environment and/or
reporting and process development in Customer Care highly preferred.

-      Extensive knowledge of utilities business and/or customer support or
experience in a highly regulated industry preferred.

-      Experienced with Business Objects report development highly
preferred.

-      Experienced and skilled in querying from relational databases and be
familiar with query tools (SQL, PL/SQL) highly preferred.

Ability to work with a flexible schedule and willing to travel at least 40%
of the time.









*Best Regards,*

Raja

@: r...@techwiresol.com

P: 201-428-6485

Techwire Solutions Inc.

101 Hudson Street, Jersey City, New Jersey 07302



*New Jersey || California || Washington || New Delhi || Noida || Hyderabad*

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