*Send available consultants profile at....... **an...@zenithtechsolutions.com <a...@zenithtechsolutions.com>*
*Business Support Analyst II Oracle HRSM (PTO/ LOA, Benefits) - 15-02446* - *Location**: *Framingham, MA - *Position Type**: *Contract - *Duration:* 1 Year - *Notes:* Must have Oracle PTO and Oracle Benefits experience Our client is seeking a Business Support Analyst II Oracle HRSM (PTO/ LOA, Benefits) *Summary:* This person will have a primary function of supporting Business Users in Canada. They will serve as SME for three main oracle modules: Oracle Payroll, PTO, Benefits. Evidence of providing support to business users over long distance required. This contractor will be expected to possess exceptional business communication skills. *Responsibilities* - Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs. - Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests. - Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements. - Acts as a Subject Matter Expert (SME) in the development of system and business requirements. Provides guidance to junior analysts. - Identifies problems and makes recommendations regarding most expedient approach to problem resolution - Determines appropriate channels, medium and timing for communicating issues and resolutions - Other duties as required. May be required to work during "off hours. *Requirements:* - 5 years of experience in Oracle e-Business Suite. Experience with R12 is preferred. - Knowledge of at least three of the following Oracle modules: *Oracle Payroll*, *Oracle PTO, Oracle Benefits*, Oracle HR, Oracle Compensation Workbench, Oracle Self-Service, - Must be willing to learn new Oracle modules. - Experience of Oracle SQL *Plus, PL/SQL, EiS Reporting will be an advantage. - Excellent interpersonal skills - Strong Analytical and organizational skills - Understanding of functional divisions and their interaction - Familiar with client-server, browser-based and/or mainframe applications - Basic knowledge of SPI, PCI, PII and Sarbanes Oxley (SOX) requirements preferred - Understands basic concepts of Solution Delivery Process (SDP) *Anuj Rai* *Sr. Recruitment Manager* *Zenith tech Solutions* *Desk: 518-621-0048Fax: 518-244-49773 park Hill* *Albany, NY 12204* *Email Id:- an...@zenithtechsolutions.com <a...@zenithtechsolutions.com>* *Gmail:- rainu...@gmail.com <rainu...@gmail.com>* *Website:- www.zenithtechsolutions.com <http://www.zenithtechsolutions.com/>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
