Please send resume to ami...@idctechnologies.com
Job Title: SAP Business Analyst – Sales and Customer Service Location: Minneapolis, MN Reports to: SAP Applications Manager SUMMARY: The Arctic Cat Sales and Customer Service Business Analyst is responsible for business process design, configuration and maintenance of the SAP Sales & Distribution, Customer Service and Dealer Portal environments. The role is responsible for analyzing business needs and evaluating solutions or process modifications to solve business problems. This role is instrumental in supporting customer-focused business processes, defining solution architecture, analyzing opportunities for process improvement and in realizing changes to our dealer-facing tool landscape by working with our Dealers, Sales & Order Management Teams and IT colleagues to realize solutions that enhance revenue while delivering a positive user experience for our dealers. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Diagnose and troubleshoot problems and implement solutions in Arctic Cat’s SAP ECC, CRM and NetWeaver Portal environments. 2. Identify innovative solutions from our existing toolset or available in the technology marketplace to enhance and improve our pricing, sales, customer service and dealer-facing tools. 3. Provide responsive technical support and leadership to ensure critical customer-facing sales processes (Dealer Shows, Ordering Waves, etc.) have a stable platform in place to process orders. 4. Develop a technology roadmap to guide strategic investments in customer-focused tools over the next 3-5 years to deliver world-class solutions that support our iconic brand, a strong dealer network and efficient internal processes. 5. Provide the necessary coordination and facilitation to engage in interactive design sessions with business process owners and functional leaders to drive continuous improvement. 6. Engage with business stakeholders to define, document, and scope requirements for new configuration or development to meet changing business requirements. 7. Assist project managers in defining, scheduling and budgeting tasks. 8. Partner with the Platform Engineering team to define requirements for hosting, securing and exposing new dealer-facing tools. 9. Provide guidance to the business and functional areas in developing tests, training plans and materials. 10. Complete detailed system design, write functional specs for development and perform configuration changes and/or prepare design specifications for Java, ABAP and BI developers. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 1. Proven expertise in supporting and enhancing SAP pricing, sales & distribution, customer service and portal integration with 3+ years of experience. 2. Experience in configuring and supporting EDI and other data interface scenarios using iDocs. 3. Experience with SAP web technologies like SAP Fiori, UI5 or NetWeaver Portal is a plus but not a requirement. 4. Experience in an OEM environment selling to a retail dealer network is a plus but not a requirement. 5. Demonstrated ability to partner with business users and business leaders in developing tools that solve critical business problems. 6. Proven capability and willingness to quickly acquire new technology skills. 7. Demonstrated proficiency in the applied use of systems and process analysis tools. 8. Full system life cycle experience, including development lifecycle methodologies 9. Strong analytical problem-solving and conceptual skills. 10. Strong interpersonal, written and verbal skills with an ability to express complex technical concepts in business terms. 11. Excellent technical writing and system documentation skills. EDUCATION: 1. Four-year degree with emphasis in a related field or equivalent experience desired. *Thanks and Regards,* *Warm Regards,* *Amit Vajpayee* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: **ami...@idctechnologies.com* <ami...@idctechnologies.com> *Phone: * *408-459-3314 Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
