Hi, Please send me the resume for the below urgent requirement.
Mobile Support Analyst
SN
Required Information
Details
1
Required Technical Skill Set
Unix and scripting Knowledge, web application monitoring tools knowledge,
Grid servers and webservices. Development languages (perl, python, java,
SQL, etc)
2
No of Requirements
1
3
Desired Experience Range
6+ years
4
Location of Requirement
Atlanta, ga
Desired Competencies (Technical/Behavioral Competency)
Must-Have
1. Support analyst with mobile support skills.
2. Need to have strong analyzing capability with different web monitoring
tools.
3. Should have worked on large scale support engaging different teams.
4. Strong troubleshooters and problem/issue owners.
5. Good reading comprehension.
6. They should not currently be developers
7. Production support experience - participating in crisis calls.
8. Good Trouble shooting skills, client reporting and analysis of reports
9. Working experience in ecommerce application support environment is a
plus.
10.Good ticket management skills and responding to the tickets created
within SLA and updating the status of tickets to originators of tickets.
11.Managing and support for the micro sites and engaging the rack space team
for trouble shooting issues.
Good-to-Have
1. Websphere Commerce / Websphere Admin /Web Operations Engineer
2. Monitor ecommerce system's various components SLA's and response times
etc.
3. Day-to-day monitoring, support and operations of ecommerce websites
running 24/7.
SN
Responsibility of / Expectations from the Role
1
Mobile Support Analyst
2
Responsible and accountable for all the reports and analysis of ecommerce
Web support
3
Need to monitor and detect any issues on the website, quantify the impact of
the issue, & trouble shoot.
4
Implement support best practices, ensure knowledge management
5
Production support process compliance - ticket management, escalation,
knowledge management, SLAs
6
Day-to-day monitoring, support and web operations of ecommerce websites
running 24/7.
7
Monitor web support system's various components SLA's and response times
etc.
Please reply with the below details ASAP.
1. Full Name:-
2. Current Location:-
3. Best reachable no:-
4. Email id:-
5. Visa Status :-
6. Availability :-
7. Years of Exp.
8. Best time to take the call:-
9. Year of Graduation:-
10. Year entered in US :-
11. Date of Birth (MM/Year) :-
12. Skype id
Thanks & Regards......?
Mojiz Hussain
IDC Technologies Inc.
Ph: 408-852-7194
Email: moji...@idctechnologies.com
<http://www.linkedin.com/in/mojiz> http://www.linkedin.com/in/mojiz
<http://www.idctechnologies.com> www.idctechnologies.com
Description: cid:3afff607-c056-4fbb-b023-b2e45dd223ff
--
You received this message because you are subscribed to the Google Groups "it
req" group.
To post to this group, send email to it-req@googlegroups.com.
To unsubscribe from this group, send email to
it-req+unsubscr...@googlegroups.com.
For more options, visit this group at
http://groups.google.com/group/it-req?hl=en.
<<image001.jpg>>
