*a...@hmgamerica.com* Contact No. 7326451532
* * *Hi,* *Hope you are doing Great* * * * * *Position - Change Manager * *Location - Weehauken,NJ* *Duration - 6+ months * Roles and Responsibilities Execute the change management process in accordance with the process of record and apply a structured change management approach and methodology for change submissions caused by incidents, projects and any other change efforts Work with CCB members in process improvements Assess Request for Changes (RFC) for Infrastructure and application changes. Receive, log and allocate a priority, in collaboration with the Submitter, to all Change Requests (CRs); Validate content for all Change Requests (CRs) and work with Submitter to address gaps for CRs that are incomplete. Collaborate with Claims Business Liaisons to assess business and technical impact of changes to the Claims infrastructure Coordinate with infrastructure and application teams to create ticket in ITSM to ensure code release or installation is moved to production Collaborate with representatives from other Claims Service Management disciplines (Configuration, Problem, Release, Service Desk, etc.) to assess change impacts Utilize the system of record to document all changes submitted regardless of status Circulate all CRs to Change Advisory Board (CAB) members in advance of meetings to allow prior consideration Ensure required resources for CAB are invited and understand expectation of attendance and any materials required to ensure the disposition of the CRs Convene approvals for Emergency Change (EC) meetings for all urgent CRs Represent and document all IT interactions in minutes at all CAB meetings Execute the change management process based on the responses of the CAB Coordinate with all necessary parties to perform scope, testing and implementation, in accordance with schedules Work with Submitter and Implementer to ensure the update of the CR in system of record reflects all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality Review (Post Implementation Review) all implemented CRs to ensure that they have met their objectives Refer back any that have been backed out or have failed and assist Change and Submitter on analysis of root cause Review all outstanding CRs awaiting consideration or awaiting action and work with Requester and Implementer to address disposition Ensure all CRs are closed in a timely manner manage the aging of the CR queue Produce regular and accurate management reports on CRs Escalate identified potential risks, provide guidance on solutions to address the risks and anticipated points of resistance, and develop specific plans with the change requester, submitter, and implementer of the CR to mitigate or address the concerns. Provide support if required on the execution of change plans by assigned resources and verify successful completion Perform change process reinforcement mechanisms to ensure that Service Level Agreement (SLA) is met Mentor and train others on the effective use of the Enterprise Change Management practices and tools Perform reporting activities for daily, weekly and monthly communication meeting with internal team and / or customer. PROFESSIONAL EXPERIENCE AND KNOWLEDGE REQUIREMENTS: Must exhibit strong organizational and scheduling skills Familiar with ITIL processes, policies, tools (BMC Remedy) and procedures An understanding of how people go through a change and the change process; experience with ITIL process for change management and the use of a process framework Familiarity with project management approaches, tools and phases of the project lifecycle Exceptional communication skills both written and verbal Able to work effectively at all levels in an organization Problem solving and root cause identification skills Analytic and decision making abilities Must be a team player and able to work with and through others Ability to influence others and move toward a common vision or goal Experience with change management process and standardization efforts - previous change management experience is a plus Demonstrate dedication to organizational improvement and excellence Excellent listening, interpersonal, and oral communication skills Excellent understanding of the change management process objectives Ability to effectively prioritize and execute tasks while under pressure Logical and efficient, with keen attention to detail Highly self-motivated and directed Strong leadership skills Ability to navigate the organization Will need to be comfortable with making decisions with management. Facilitator will need to be comfortable driving meetings that contain management/leadership membership. Prior experience executing the Change Management process is strongly desired Background : Bachelor degree or equivalent in a relevant discipline 5 - 7 years of IT industry experience or equivalent technical or operational management experience ITIL certification preferred Experience and knowledge of change management principles and methodologies Experience with global/multiple location deployments and change management activities Experience with ITSM tool (BMC Remedy) preferred and beneficial Experience with Microsoft tools (excel, word, PowerPoint)* * * * * * * * * * * * *THANKS* * * *REGARDS* *ANIL DHIMAN* -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at http://groups.google.com/group/it-req?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
