Kindly Send Resumes to a...@vertigonconsulting.com
*Position: Business Analysts with Contact Center and Call Routing modules. * *Location: Bloomington, IL * *Duration: 12+ months * *This analyst would help drive strategic migration activities with the need to engage, influence, and partner with business line executive leadership. * *Individual duties could include: * - Socialization/buy-in from area business area executive leadership toward strategies - Strategic partnership with ISD leaders to ensure process/technology alignment - Complex and Sen give planning around future staffing needs *Requirements: * · Contact Center experience/familiarity · Ability to quickly develop strong relationships and establish trust, as well as an ability to influence · Results focused and respected as a change leader · Understand contact center principles (workforce management, call routing, etc.) · Knowledge of current call flows/call types · Understanding of workload management including current process and workflows, contact centers tools and technologies · Ability to access/analyze business partner data · Understanding of the positive organizational impact that comes with a comprehensive knowledge management system · Strong communications skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options *Additional desired skills: Prior experiences with migrations* Thanks & Regards Adem Technical Recruiter Vertigon Consulting Phone: 201-786-2670 Fax: 732-398-0506 Email: a...@vertigonconsulting.com URL: www.vertigonconsulting.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/groups/opt_out.
