Hi, Hope you are doing great.
Kindly let me know your comforts on the following position and please do reply me with your updated resume *ma...@burgeonits.com* <ma...@burgeonits.com> *Position: Power Builder * *Location: Milwaukee , WI* *Duration: 6 Months* *JD:* *•*Day to day on-site support of site-based Power Builder applications, including troubleshooting of problems, •Program fixes ensuring high quality is maintained during the changes •Business interaction to resolve incidents, Service Requests and Problem tickets •Determine root cause of priority incidents and problems •Coordinate testing of the fixes provided, and communicate status. •Working on discretionary requests that will consist of minor enhancements to the existing system as per the Infosys Application Management contract •Participating in validation of the applications after Adaptive Maintenance activities •Understanding the customer business needs and providing both process related and technical suggestions where appropriate. •Handling performance issues in the existing applications and the corresponding batch jobs. •Participating in Disaster Recovery calls in order to arrive at a solution to major incidents. •Meeting the Service Levels as agreed by Infosys as part of the AMS support contract. •Working on a Global Delivery Model and participating in Shift Hand over calls with the offshore support team. •Documentation of the resolution and customer interaction logs on the ticketing system as per the Infosys audit standards. Documentation of the solution to the common problems to the solutions database. •Specific technical skills necessary to support the Power Builder applications were previously provided. Specific project assignments may be included to facilitate knowledge transfer. Ability to grow both functional and technical knowledge is essential. •Compliance to H-D standards and policies •The job also involves coordination with other teams covering but not limited to Infrastructure Management/ L1-L2 support teams, Customer Subject Matter Experts. These interactions are mandatory for the purpose of SLA baseline, set up of support expectations etc. •Participate in Continuous Improvement activities *Thanks & Regards* Manoj Kumar *Burgeon IT Services LLC.* 619 New York Avenue, Claymont, DE 19703 Phone No: 302-763-3633, Fax: 302-355-1559 Email Id: ma...@burgeonits.com Website: www.burgeonits.com USA | AUSTRALIA | INDIA *NOTE:* We respect your Online Privacy. This is not an unsolicited mail. If you are not interested in receiving our E-mails then please reply with a "REMOVE" in the subject line and mention all the E-mail addresses to be removed with any E-mail addresses which might be diverting the E-mails to you. We apologize for any unintended inconvenience. *Unsubscribe* "If you are no longer interested to receive Emails from us" -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
