*Title: Oracle CRM Applications Analyst* *Duration - 6+ month *
*Location – Atlanta, GA* *Interview Process* *1- phone * *2- F2F* Overview of Job Function: The Oracle CRM Applications Analyst will manage Support issues, enhancements implementation and will be a member of the ITR (Issue to Resolution) team. This position will support a variety of Oracle Applications Modules including TeleService, Service Contracts and Install Base and other Web applications. Principal Duties and Essential Responsibilities: • Manage the Help Desk tickets queue, this includes but is not limited to: o Respond to tickets o Contact business user by phone or in person as required o Route tickets to the appropriate function o Resolve user issues o Conduct user training • Operate as an expert to review and analyze business processes or requirements and provide an enhanced process or solution • Works closely with developers on technical solutions and bugs solving • Provide assistance and guidance to fellow team members as required while leveraging past experiences to recommend leading practices Minimum Requirements: • Bachelor's degree in Business, Computer Science, Engineering, Information Systems • At least 3 years’ experience in Oracle CRM Service modules including functional setup and best practice processes • Knowledge in Oracle Business Intelligence Enterprise Edition (OBIEE) • Oracle database development experience- PL/SQL • Experience in Oracle Service CRM r12- an advantage • Excellent analytical, problem solving, and troubleshooting skills • Excellent teamwork with excellent communication, interpersonal and presentation skills • Motivated, self-directed, well organized and committed • Experience with Oracle Application Implementation Methodology (AIM) and supporting documents • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and Social Security verification. Strong leadership skills demonstrated in guiding and developing a global team. Proven ability to lead IT organizations through change, critical growth, and continuous improvement while ensuring stability in times of transition. Thanks & Regards Mayank Nigoti Technical Recruiter PTR Inc. Phone:646-290-3894 |Email: mmay...@ptrinc.us Gtalk:ptrmay...@gmail.com| Web: www.ptrinc.us -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
