Hi

Hope you are doing well

I am Smith, working as a recruiter with Infotree Service Inc.

I am currently working on “*Oracle ERP/Business Process Support Analyst*”
position with *Cummins.*

I will appreciate your response at the earliest, as the managers tend to
move fast!

 *NOTE  :* *SEND RESUMES WITH THESE DETAILS , Profiles with all mandatory
details would be processed with TOP Priority*





*Name (First & Last)*



*Contact No.*



*Email ID *



*Current Location*



*Willing to Relocate if need*



*Work Visa Status*, *Expiry Date*



*Availability * How soon can you join?*



*Reason for change*





*Are you fine with drug and background check?*





*Skype ID*





*First 5 Digit SSN No.*



*DOB(Day, Month)*



*Higher Education, Year of Completion *





*Job Title*

*Oracle ERP/Business Process Support Analyst(USC GC)*

*Duration*

*Long Term /Contract*



*Skills*

*Actual Title:* Oracle ERP/Business Process Support Analyst (PM template
was used due to the grading system in the tools) Job Descriptions is
correct. Interview mode: Phone (Answer within 24 hours) Location &
Duration: Cookeville, TN End of October through Begining of Febrary months
then in Columbus, IN till mid next year (positions will most likely extend
once 2016 budgets are approved).. convert to contract-to-hire. Require
candidates that have work authorization to take a permanent position after
initial contract.

*See managers expectations of this role:*
The support team is expected to be part of the deployment team responsible
for;
Business resources for central user support on business processes
Responsibilities include helping create training material.
Troubleshooting, triage, routing of issues. Disposition of issues to one of
support teams, *Oracle technology, Process support, CBS infrastructure, and
BU super users. *
Team will be engaged in understanding the business processes and advising
super users on how to use Oracle to trouble shoot issues with these
processes
The team will be heavily engaged in infant care, including monitoring of
key metrics and indicators to ensure that problems are diagnosed early
In depth knowledge of the Oracle business process in each area is a key
requirement. It’s important that the support team understand what Oracle is
doing, and why it is doing it so that they can advise super-users when they
have issues

Manufacturing
- Item, *BOM, Routing, Engineering changes* management
- Manufacturing
- Flow Manufacturing
- Quality Management (NCMR process),
- Inventory management, Inventory transaction
- Shop floor scheduling and sequencing
- *OSP process*

Will focus on business support to the *Oracle ERP* solution, working
closely with super users, and IT technical support. Will have specific
skills appropriate to their support area - see additional description
Candidates will have worked as an end user or have in depth functional
knowledge of *Oracle E Business suite and Value Chain Planning*
applications deployed and an understanding of manufacturing supply chains.

*Role detail:*
• A business resource responsible for specialized support to Cummins global
design of the Oracle ERP Solution
• Partners with Corporate Supply Chain Global Process owner to maintain
alignment to the strategic intent of the Supply Chain processes.
• Will assist in the development of testing/training material and all
documentation related to the processes that are in the *ERP Process*
Landscape and are maintained within the ERP Process Library
• Level 3 trouble shooting from Production and assisting super users with
problem resolution, process understanding and end user transactional issues.

Provide analysis and recommendations on the types of problems that are
encountered to feed back in to design and education
Key skills:
• Empathy and problem solving skills, ability to read and interpret process
documentation and recommend improvements to the documentation and training
materials.
• Experience of a structured call handling and escalation process and
system. Ability to explain the solution to a problem.
• Exposure to Oracle Order Management is a requirement, together with
knowledge of Oracle release management and Advanced Pricing. However if we
can find someone who has knowledge of Order management with exposure to
Demantra but limited demand planning knowledge, they could cover Demand
Planning and Order management in the short term
• Prefer experience in an industrial manufacturing environment to
experience gained in retail or Fast Moving Consumer Goods


Travel – 20% of the time for training and on boarding activities. Normally
based in one location (Columbus



Thanks & Regards



Smith,

Sr. Technical Recruiter

Infotree Service Inc.

1176 S. Main St | Plymouth, MI 48170

Ph: 734-928-2003

sm...@infotreeservice.com

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