dear all, beberapa waktu lalu saya membaca tentang artikel ini dan sudah melihat pengimplementasiannya pada perusahaan DHL, dan berencana mengimplementasikannya, tapi saya selalu kesulitan, mungkin kalau ada teman2 yg sudah berhasil mengimplementasikannya saya bisa memohon saran dan bantuannya. trimss
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