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-----Original Message-----
From: Erwin Bayu Aji <[email protected]>
Sender: [email protected]
Date: Mon, 25 Apr 2011 22:02:03 
To: <[email protected]>; <[email protected]>
Reply-To: [email protected]
Subject: [ITCENTER] Call Routing - Provider? untuk Support Center

Friends,

Pengen tahu dari para suhu2 di IT dan Network/Telco nih....
Kalo kita mau buat support center, lokasi dial numbers-nya ada di
beberapa negara, dimana tiap2 negara mempunyai TOLL FREE (Misalnya),
atau No. Local untuk support, tapi setelah itu kalo ada call
sebenarnya dirouting ke negara lain, dimana engineer2 di negara itu yg
mensupport customersnya.

contoh; customer calls Singapore support +65xxxxxxxx, oleh call
routing provider, sebenarnya nomer terll dialihkan dan diteruskan ke
negara indonesia dan disambut oleh support center yg ada di Indonesia.
demikian juga misalnya customer calls Malaysia support, call routing
lari ke Support Center di Indonesia juga, dst.

kira2, ada gambaran provider yg menyediakan teknology tsb dg biaya yg
pas dan cocok untuk kantong2 kita? hehehe...setahu saya, ada seperti
British Telecom, Verizon, atau mungkin Singtel? yg biasanya mereka
punya perwakilan di APAC regions. ada gambaran teknology dan
providernya? terima kasih.

Salam,
Erwin



[Non-text portions of this message have been removed]



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