Bicom, is a One Stop IT Solutions company. Our services include IT Outsourcing, Server and Network Installation, Software developments, Hardware and Software supplier. To further expand our business, We are looking for highly motivated and passionate professional to fill the following position:
IT SUPPORT General Duties and Responsibilities: 1. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 2. Handle incoming phone call and escalation of problems. 3. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections. 4. Serve as liaison between staff and the technology department to resolve issues. 5. Update information on Helpdesk Ticketing System (Progress, Record Historical Solution as knowledge base). 6. Manage Computer Inventory from Acquisition to disposal. Qualifications: 1. Male, S1 majoring in Informatics Technic. 2. Preferred min. 1 year working experiences in providing IT services as well as technical support, including hardware and software management. 3. Understand the basic network infrastructure (Active Directory, LAN, IP Routing, and Firewall) is a must. 4. Proficient in English both oral & written. 5. Good interpersonal and communication skill, and able to present the solution to customer. 6. Result oriented, Teamwork, able to work under pressure and minimum supervision. 7. Willing to be located in customer site. 8. Preferable has own motorcycle. 9. Fresh graduate welcome to apply. Job Type: Contract (will be renew annually depend on staff performance). If you meet the above requirements, please submit full detailed resume with recent photograph, stating your experience, qualifications, availability and expected salary to our email address: h...@bicom.co.id Only candidate strictly match above requirement will be interviewed ------------------------------------ -- www.itcenter.or.id - Komunitas Teknologi Informasi Indonesia Gabung, Keluar, Mode Kirim : itcenter-h...@yahoogroups.com Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/ITCENTER/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/ITCENTER/join (Yahoo! ID required) <*> To change settings via email: itcenter-dig...@yahoogroups.com itcenter-fullfeatu...@yahoogroups.com <*> To unsubscribe from this group, send an email to: itcenter-unsubscr...@yahoogroups.com <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/