Op 8/05/2011 6:38, Azhar Khan schreef:
> Actullay if you run a report against any arabic website in Google 
> analytics, you will find the google analytics display the correct 
> arabic letters on their dashboard interface but as soon as you click 
> on export into PDF it mangle the arabic font only in PDF... whereas in 
> dashboard they remain same and correct... If it would be a problem 
> with Google Code then it shouldnt display correctly on their dashboard. 
The problem you experence is NOT caused by iText, but by the way iText 
is used.
Moreover: Google is using a very old version of iText.

We at iText can't do anything about this because:
- Google doesn't share its Google Analytics code (we can't see WHAT 
Google is doing wrong).
- We don't have access to Google's applications server (so even if we 
knew WHAT was wrong, we wouldn't be able to fix it ourselves).
- Google has never answered our offer to help them.

You can't see we haven't tried:
- we've offered our help:
http://www.google.com/support/forum/p/Google+Analytics/thread?tid=148e6e83786fdf75
- we've written an open letter to Google:
http://lowagie.com/dearGoogle
- we've tweeted about it:
http://twitter.com/#!/bruno1970/status/61769716871606273
- we've contacted a Google engineer:
http://lowagie.com/dearGoogle#comments
- we've filled in a BizDev Contact Form (April 23, 2011; ticket number 
#795566291).

This was the only (automated) reply we received straight from Google:

Thank you for your note. We receive a great deal of email and are not able
to personally respond to all proposals. A Google representative will be in
touch with you shortly if we are interested in exploring your proposal. If
your email is not related to business development, we encourage you to
submit your message through the online contact form at
http://www.google.com/support/

We appreciate your interest in Google, and thank you for taking the time
to write.

Regards,
The Google Team


IF ANYBODY OUT THERE WITH SOME INFLUENCE AT GOOGLE CAN HELP US, PLEASE 
DON'T HESITATE!!!
Because all of this is very annoying. You say it's our fault that 
something at Google doesn't work, but we've done everything in our power 
to try to fix this.

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