Hi José, in the admin menu, in [ Customer Users <-> Services ] there is an edit button, where you can edit the default services.
Best regards, Udo José Miguel Parrella Romero wrote: > Hello, > > Currently, I have to add a customer to the service<->customer mappings > so when a ticket is created for him/her, the dropdown menus reflect some > services and SLA for the ticket. > > How can I manage to set some default service<->customers mappings so a > bunch of users can all open tickets on a common service such as the mail > service? > > Thanks for your time, > Jose _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
