But I would like to define Locations, link ticket to config items etc. In OTRS 2.2, I had Icons for "Location" and "Config Items" so I could define locations and config items. How can do these in OTRS2.3.3 with ITSM 1.2?
Thanks in advance, Aysel -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Udo Bretz Sent: 19 Ocak 2009 Pazartesi 17:03 To: ITSM User questions and discussions Subject: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2. Hi Aysel, you don't need LinkObject2 for ITSM 1.2. Best regards, Udo Aysel Pamuk wrote: > Hello, > > Thanks for the quick response but I still cannot install LinkObject2 > because there is no LinkObject2 with release 1.2 or suitable release for > ITSM 1.2. > > Let me explain current situation. > > OTRS : 2.3.3 > > ITSM : 1.2 > > There is no LinkObject2 release for installing under OTRS 2.3.3 with > ITSM 1.2. > > The latest LinkObject2 release is 1.1.3 which requires ITSM 1.1 that > requires OTRS 2.2. > > If there is LinkObject2 for ITSM 1.2, I could install, otherwise I > cannot do anything. > > Any idea? > > Aysel > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > it-news (Josef Lahmer) > Sent: 19 Ocak 2009 Pazartesi 15:00 > To: OTRS::ITSM User questions and discussions > Subject: Re: [itsm] Config Item and Location functionalities with ITSM > 1.2.2. > >> I cannot find 1.2 versions from OTRS websites. As far as I understand > > from your mail, I should downgrade and upgrade ITSM. Am I right? > > no downgrade?! > > have a look at: http://otrs.org/download/ > > "Download OTRS" (the 2.3.3 version) > > The addonpackage otrs::itsm has version 1.2 > > scrolling down to: "Download OTRS::ITSM 1.2" > > there are 2 different version numbers for otrs and the > > "otrs::itsm-packages" > > as like the FAQ-package has version 1.5.4 (for otrs 2.3.3) > > got me? > > > ------------------------------------------------------------------------ -------- > > Ein schoner Buchrucken kann auch entzucken. Die gugler* Bindearten > Kollektion ist da. 24 verschiedene und zum Teil au?ergewohnliche > Bindearten verschaffen Uberblick und liefern wertvolle Ideen. > Prasentiert in einer edlen, transparenten Acrylbox. Mehr Infos unter: > http://www.gugler.at/shop/g-bindearten-kollektion.html > > gugler* denkt weiter. > > > _______________________________________________ > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > Support or consulting for your OTRS::ITSM system? > > => http://www.otrs.com/ > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > Support or consulting for your OTRS::ITSM system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
