Hi, I think you need to activate the options : Customer Move Notify: Customer State Notify: Customer Owner Notify:
In QueueManagement. Regards, -------------------------------------------- Bastien Leblanc -----Message d'origine----- De : [email protected] [mailto:[email protected]] De la part de tanww Envoyé : vendredi 23 janvier 2009 09:36 À : 'OTRS::ITSM User questions and discussions' Objet : [itsm] Notification Issue Hi all, If that say a engineer add note to a ticket how, can I start the service of addnote notification to admin? Best Regards Eve _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
