Hello, Javier. I can see no problems in your logic. As far as the missing state is concerned, try to set Ticket::Frontend::AgentTicketNote###State: =Yes in sysconfig.
regards, Anton. 2009/6/2 Javier Carrasco <[email protected]>: > Thanks for the answer. Here is the details: In planning to implement > workflows using the GenericAgent. I have created a state called > 'transfer-pending'. I have, for example, 3 queues with names queue1, queue2 > and queue3 and users named user1, user2 and user3. Each users has > permissions only in your own queue. So, when a user finish his work change > the status to 'transfer-pendig'. To make this work I have created for > example this rule: Every 10' take the tickets from que queue1 with the > status 'transfer-pending' and transfer it to queue2 with status 'open'. For > this, the agents needs to change status to transfer-pending. By the way, > when a add notes I dont have the status option to change. Thanks in > advance. > > > > Anton Gubar'kov wrote: >> >> You need to post a note for this. You can post either an internal note >> (not visible to customers) or external note (visible to customers via >> web interface). >> Something HAS happened, or why you want to change the status then? >> It's good opportunity to detail why you changed the status. >> >> Regards, >> Anton. >> >> 2009/5/29 Javier Carrasco <[email protected]>: >> >>> >>> Hi, >>> I nedd a simple way to change the ticket status. I can do it when adding >>> a >>> telephone note and with another tasks, but I need a way to change only >>> the >>> status. >>> >>> regards >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/itsm >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
