Thanks Michiel, this is awesome. I chose to add the XML file and sure enough, the additional calendar (10) appears in the SysConfig. One question though, theoretically, the number of calendars could go up to n with both the approaches, so why is there a limit on 99 (calendars)?
Regards, Sunjay -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, September 18, 2009 2:44 PM To: [email protected] Subject: itsm Digest, Vol 28, Issue 4 Send itsm mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: Calendars (Michiel Beijen) ---------------------------------------------------------------------- Message: 1 Date: Fri, 18 Sep 2009 11:13:05 +0200 From: Michiel Beijen <[email protected]> Subject: Re: [itsm] Calendars To: "OTRS::ITSM User questions and discussions" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi Sunjay, There are actually two ways to achieve what you want: You can manage additional calendars from Config.pm by adding the following lines: $Self->{'TimeWorkingHours::Calendar10'} = { 'Fri' => [ '9', '10', ], 'Mon' => [ '9', '10', ], 'Sat' => [ '9', '10', ], 'Sun' => [ '9', '10', ], 'Thu' => [ '9', '10', ], 'Tue' => [ '9', '10', ], 'Wed' => [ '9', '10', ] }; $Self->{'TimeVacationDays::Calendar10'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '25' => 'First Christmas Day', '26' => 'Second Christmas Day' }, '4' => { '30' => 'Queens Day' } }; $Self->{'TimeZone::Calendar10'} = '+6'; $Self->{'TimeZone::Calendar10Name'} = 'My Calendar Name'; Repeat for every additional calendar, but change all references from Calendar10 to Calendar11. Another way, even nicer, would be to create a new XML file 'AdditionalCalendars.xml' in otrs/Kernel/Config/Files, see attached sample. You can now manage the calendars via the sysconfig, just as you would with the calendar 1 to 9... with the attached sample you only get one additional calendar, calendar10, but you get the idea I guess... Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Sep 18, 2009 at 10:40 AM, Kaul, Sunjay <[email protected]>wrote: > Hi, > > How do I get to configure/use the 99 calendars as mentioned in the ITSM > Admin Manual. So far, I can see and am able to use the default 9 but don?t > have any idea of how to bring up the remaining 90. > > Any help is appreciated > > Regards, > > Sunjay > > > > This message contains information that may be privileged or confidential > and is the property of the Capgemini Group. It is intended only for the > person to whom it is addressed. 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