Hi Magic,

in ITSM we have preconfigured 5 CI categories: Computer/Hardware/ Location/Network/Coftware. How can I add a new category, for example, Router?? Which files do I need to touch? :)


You do not need to touch any files. all you need to do is setting up a new Class in GeneralCatalog and a new CI Class definition in Admin -> ConfigItem.

Nils Leideck

--

Nils Leideck
Senior Consultant

https://webint.cryptonode.de / a Fractal project

---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Reply via email to