Colleagues,
I'm sorry for putting my question in a so confused way. I could get the
result I wanted using http://doc.otrs.org/2.4/en/html/c2166.html example
18-2.
It's nowhere mentioned in the docs that any ticket attribute can be used for
matching.
> $Self->{TicketAcl}->{'ACL-JJRU-00100-Approval'} = {
>
> # match properties
> Properties => {
>
> # current ticket match properties
> Ticket => {
> Type => ['JJRU::Approval']
> }
> # return possible options (white list)
> Possible => {
>
> # possible ticket options (white list)
> Ticket => {
> Queue => ['JJRU::MD&D::Regulatory', 'JJRU::MD&D::Accounting',
> 'JJRU::MD&D::Finance', 'JJRU::MD&D::Planning', 'JJRU::MD&D::Supply Chain'],
> State => ['new', 'open', 'Approved', 'Rejected']
> },
>
>
> # possible action options
> Action => {
> AgentTicketLock => 1,
> AgentTicketZoom => 1,
> AgentTicketClose => 1,
> AgentTicketPending => 0,
> AgentTicketNote => 1,
> AgentTicketHistory => 1,
> AgentTicketPriority => 0,
> AgentTicketFreeText => 0,
> AgentTicketCompose => 0,
> AgentTicketBounce => 0,
> AgentTicketPrint => 1,
> AgentTicketForward => 0,
> AgentTicketMove => 0,
> AgentTicketPrint => 1,
>
did the trick for me.
Regards,
Anton.
2009/11/17 Michiel Beijen <[email protected]>
> Hi Anton,
>
> I'm afraid currently we not have anything in place for what you want to
> achieve.
> It would for an experienced developer probably not be too hard to do some
> JavaScript tricks to achieve what you need. What is it you're looking at?
>
>
> ((enjoy))
> -
> Michiel Beijen
> R&D
>
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> On Mon, Nov 16, 2009 at 3:51 PM, Anton Gubar'kov
> <[email protected]>wrote:
>
>> Hello, colleagues,
>>
>> Is there a (quick) way to change the list of available actions for a
>> ticket based on the ticket type?
>>
>> Regards,
>> Anton.
>>
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