OTRS has some fields for user login that should be always filled in. nickname and email are among them. If your AD doesn't contain any email for customer or you don't have a proper map for AD email <-> OTRS email then OTRS will be in "Panic! No UserData!!!". В Втр, 05/01/2010 в 19:46 +0000, [email protected] пишет:
> Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: Customer LDAP Sync/Login (Gerren Murphy) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 5 Jan 2010 14:46:21 -0500 > From: "Gerren Murphy" <[email protected]> > Subject: Re: [itsm] Customer LDAP Sync/Login > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > Nils, > > > > Thanks, I just got that piece working just before I received your > message. I am now getting the "Panic! No UserData!!!" error that I am > working on. > > > > I'm guessing it is something to do with the map, but not sure why yet. > > > > Thanks for your guidance. > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Nils Leideck - ITSM > Sent: Tuesday, January 05, 2010 2:34 PM > To: OTRS::ITSM User questions and discussions > Subject: Re: [itsm] Customer LDAP Sync/Login > > > > Hi, > > > > On 05.01.2010, at 19:57, Gerren Murphy wrote: > > > > > > I have the agent login and sync process working via LDAP, but cannot get > the customer login piece to work correctly. What am I missing to allow > customers to login via LDAP? Thanks in advance. > > > > your configuration just defines a customer data source but no customer > authentication source. > > I suggest to just open Defaults.pm and search for Customer::AuthModule > ... there is an example for customer LDAP authentication. > > > > Cheers, Nils > > > > > Nils Leideck >
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