Hi Petros
To do this you have to add several values in the following area:
Add Catalog Item:
Catalog Class:
-
ITSM::ConfigItem::Class
ITSM::ConfigItem::Computer::Type
ITSM::ConfigItem::DeploymentState
ITSM::ConfigItem::Hardware::Type
ITSM::ConfigItem::Licencias::Proveedor
ITSM::ConfigItem::Location::Type
ITSM::ConfigItem::Network::Type
ITSM::ConfigItem::Pais
ITSM::ConfigItem::Software::LicenceType
ITSM::ConfigItem::Software::Type
ITSM::ConfigItem::Unidad
ITSM::ConfigItem::YesNo
ITSM::Core::Criticality
ITSM::Core::Impact
ITSM::Core::IncidentState
ITSM::Service::Type
ITSM::SLA::Type
You have to select the class you created and then the following will appear
Item Edit:
Catalog Class:
ITSM::ConfigItem::Country
Name:
Functionality:
-
Valid:
invalid
invalid-temporarily
valid
Comment:
In the name text field, you have to add the values you need.
Hope this clarified your question.
Regards
Maria Alejandra Piedra
From: [email protected]
To: [email protected]
Date: Wed, 10 Mar 2010 15:36:56 +0100
Subject: Re: [itsm] Help Needed: Question about configitem classes
Hi Maria,
thank you for your fast answer. I have already created a catalog
and it shows up the drop down in the entry page. But it’s just a drop
down with single selection. What I need is a multiple selection so that the
user can chose multiple items from the list. Is this possible?
Regards,
Petros
Von:
[email protected] [mailto:[email protected]] Im Auftrag von Maria
Alejandra Piedra
Gesendet: Mittwoch, 10. März 2010 15:31
An: [email protected]
Betreff: Re: [itsm] Help Needed: Question about configitem classes
Hi Petros
Fehler!
Es wurde kein Dateiname angegeben.
For the first question you can go to the General Catalog and create a new
Class.
For example if you need to add a list of countries you can add the class
ITSM::ConfigItem::Country
in the Add Catalog Class:Add a new Catalog Class area.
Next you can add the values by Add Catalog Item to the catalog class.
And lastly, to use this class you have to go to the config item area in the
Admin section. Select the config item and click on change, this will prompt a
text area where all the fields can be modified.
To add the country field you have to type the following lines:
{
Key => 'Country',
Name => 'Country',
Searchable => 1,
Input => {
Type
=> 'GeneralCatalog',
Class
=> 'ITSM::ConfigItem::Country',
Translation
=> 1,
},
},
That would be it!
Hope this can help you.
Regards!
Maria Alejandra Piedra
From: [email protected]
To: [email protected]
Date: Wed, 10 Mar 2010 15:18:19 +0100
Subject: [itsm] Help Needed: Question about configitem classes
Hi,
I’m
setting up some config item classes for our company for server, software etc. I
want to modify the existing classes by adding new fields. Now I have the
following questions:
1. Is there
a type for select boxes with multiple selection? If yes, which type is it?
2. Is there
a way to put a help text on fields? Something like a mouse over giving the user
a hint text what to fill in…
Thanks!
Regards
Petros
Dolaschjan
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