Just as I expected... Thanks, Anton! :)
2010/3/11 Anton Gubar'kov <[email protected]>: > Hi, Konstantin. > > The ideal way would be to engage a new ITSM 3.0 functionality with change > management. After all, a change is the process to transform a CI from one > state to another. > > Meanwhile you can link tickets to a CI and view linked tickets in the bottom > part of CI display > > Anton. > > 2010/3/11 Konstantin S. Ershov <[email protected]> >> >> Hi, everyone! >> >> Could anyone please share with the best way of maintaining a journal >> for config items? E.g. I'm upgrading some software on a server and I'd >> like my collegues to see all the activity related to this server. >> >> Am I right that I can do it just creating a new ticket and linking it with >> CI? >> >> Thanks in advance! >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
